Individuals who applied for healthcare coverage through Virginia's Insurance Marketplace and were assessed as potentially eligible for Medical Assistance in Virginia's Insurance Marketplace but were then determined ineligible for Medical Assistance by the Department of Medical Assistance Services will be sent back to Virginia's Insurance Marketplace for enrollment in healthcare coverage.
If the information used to determine Medical Assistance eligibility is correct, the individual should work with Virginia's Insurance Marketplace to pursue healthcare coverage options available to them. If the individual disagrees with the Medical Assistance eligibility determination and believes the County Assistance Office made a mistake, the individual has the option to appeal the Medical Assistance eligibility determination.
Don’t worry! Virginia's Insurance Marketplace is still available to help you shop for a great plan – high quality health coverage that is affordable and meets the healthcare needs of you and your family. While you may not be eligible for Medical Assistance, you may still qualify for financial assistance to lower the cost of health coverage and care by enrolling coverage through Virginia's Insurance Marketplace.
A Virginia's Insurance Marketplace Customer Service Representative can help with guidance and direction as well as application support by calling 1-888-687-1501. You can also access local help available in your area at Virginia's Insurance Marketplace.