Can a ticket that was initiated with the call center be added to an online account?
Can you request that an existing ticket be reopened if it is indicated as resolved?
Does the existence of tickets mean there won't be any real time access to help?
If an Assister creates a ticket for a consumer, does the assister receive notice when the ticket is resolved, or does only the consumer receive notice?
Is there a specific time period for a ticket to get resolved?
How quick is the turnaround on email inquiries?

If an Assister creates a ticket for a consumer, does the assister receive notice when the ticket is resolved, or does only the consumer receive notice?

November 20, 2024 16:07
Updated

The Assister will be able to view the ticket in the consumers account, including the resolution. However, the assister will not receive a notice. The consumer will receive the notice.

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