Can a ticket that was initiated with the call center be added to an online account?
Can you request that an existing ticket be reopened if it is indicated as resolved?
Does the existence of tickets mean there won't be any real time access to help?
If an Assister creates a ticket for a consumer, does the assister receive notice when the ticket is resolved, or does only the consumer receive notice?
Is there a specific time period for a ticket to get resolved?
How quick is the turnaround on email inquiries?

Can you request that an existing ticket be reopened if it is indicated as resolved?

November 20, 2024 15:54
Updated

A ticket can be re-opened if it was closed previously without creating a new ticket. Contact the Consumer Assistance Center Agent Support line at to request that a ticket be re-opened.

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