Can a ticket that was initiated with the call center be added to an online account?
Can you request that an existing ticket be reopened if it is indicated as resolved?
Does the existence of tickets mean there won't be any real time access to help?
If an Assister creates a ticket for a consumer, does the assister receive notice when the ticket is resolved, or does only the consumer receive notice?
Is there a specific time period for a ticket to get resolved?
How quick is the turnaround on email inquiries?

Can a ticket that was initiated with the call center be added to an online account?

November 20, 2024 15:52
Updated

Generally, if an issue is resolved during the call with the Call Center, a ticket will not be added to the consumer's account. If a call results in a need for additional research for resolution, a ticket will be added to the consumer's account.

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