An agent will need to have personal information about a client such as name, DOB, and SSN or other identification numbers. Agents are unable to search for consumers without these details. Additionally, if a consumer has a delegated agent, and another agent claims the consumer, both the current agent of record and the consumer will get email notification regarding the change in delegation. If an agent is notified that they have been de-delegated from one of their consumers, they should contact the consumer to ensure that it was the consumer's choice. If it was not the consumer's choice, this should be reported to the Consumer Assistance Call Center immediately.