The Exchange Agent Agreement states that prior to collecting Personally Identifiable Information, Registrants must provide consumers with a Privacy Notice Statement. The Agreement goes on to state, “If a Registrant operates a website, it shall ensure that descriptions of its privacy and security practices, and information on how file complaints with the Exchange and Registrant are publicly available on the Registrant’s website”. Full list of Privacy Notice Statement requirements can be found within the Virginia Health Benefit Exchange Agreement. Consumers may submit complaints to the Exchange by contacting consumer assistance at 888-687-1501 or by visiting marketplace.virginia.gov.