Articles in this section

• Will out-of-state agents be included in the "Search for a local agent" or "Agent Connect" features?
• With the federal marketplace, Help on Demand agents receive an alert via text and email alerting them when a consumer request assistance. Is this the same in the Virginia’s Insurance Marketplace system?
• How long do Agents have with Help on Demand to answer a consumer request before it is reassigned to another agent?
• What happens if an agent handles the entire state. Is there a way to be on a different statewide list?
• Will the Virginia Exchange include on the agent find the number of years an agent has been certified on the exchange include the FFM?
• Does the Agent Connect go by alphabetical order when the system is calling available agents?
• In Healthcare.gov, all brokers are listed, and an individual can look for a broker in their area (Help on Demand). Will Virginia have the same feature?