Will out-of-state agents be included in the "Search for a local agent" or "Agent Connect" features?
With the federal marketplace, Help on Demand agents receive an alert via text and email alerting them when a consumer request assistance. Is this the same in the Virginia’s Insurance Marketplace system?
How long do Agents have with Help on Demand to answer a consumer request before it is reassigned to another agent?
What happens if an agent handles the entire state. Is there a way to be on a different statewide list?
Will the Virginia Exchange include on the agent find the number of years an agent has been certified on the exchange include the FFM?
Does the Agent Connect go by alphabetical order when the system is calling available agents?
In Healthcare.gov, all brokers are listed, and an individual can look for a broker in their area (Help on Demand). Will Virginia have the same feature?

With the federal marketplace, Help on Demand agents receive an alert via text and email alerting them when a consumer request assistance. Is this the same in the Virginia’s Insurance Marketplace system?

October 29, 2024 20:15
Updated

When a consumer requests assistance through Agent Connect, the call will go directly to the agent's phone in the form of a phone call. The agent will not receive a text or email.

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