https://help.marketplace.virginia.gov/hc/en-us 2026-04-01T15:39:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972676584845-Marketplace-Permission-Email-Why-I-Received-It-and-how-to-Update-My-Application 2025-10-28T17:43:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972677004813-How-do-I-submit-documents 2024-05-01T18:54:27Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972677467277-Job-based-health-coverage-and-Advanced-Premium-Tax-Credits 2025-10-29T14:00:46Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972677528461-My-Out-of-Pocket-premium-is-a-lot-higher-this-year-compared-to-last-year-Did-Virginia-s-Insurance-Marketplace-give-me-the-wrong-eligibility-Why-is-this-happening 2024-03-14T15:16:11Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972677744653-Temporary-Protected-Status 2024-03-14T15:15:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972677826061-Can-I-apply-without-a-Social-Security-Number-SSN 2024-10-28T14:18:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972677901197-My-monthly-premium-has-increased-Why-was-my-financial-assistance-changed-or-removed 2024-10-28T14:05:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678031117-Migrant-Workers-seeking-coverage-through-Virginia-s-Insurance-Marketplace 2024-03-14T15:19:22Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678117005-Immigration-status-and-Virginia-s-Insurance-Marketplace 2026-02-06T11:06:38Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678358669-Cobertura-para-Personas-Autoempleadas 2023-10-09T16:54:10Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678431373--C%C3%B3mo-se-determinan-los-resultados-de-elegibilidad 2023-09-12T17:34:10Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678603917-No-Ciudadano-calificado 2023-09-12T17:34:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678697229-Estatus-migratorios-que-califican-para-la-cobertura-de-Virginia-s-Insurance-Marketplace 2023-09-12T17:33:58Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678766349-Documentos-para-verificar-el-estatus-migratorio 2023-09-12T17:33:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972678973453--Qu%C3%A9-es-el-programa-El-Camino-a-Virginia-s-Insurance-Marketplace-Path-to-Virginia-s-Insurance-Marketplace 2024-03-29T15:31:29Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972679131661--La-Ley-de-Reducci%C3%B3n-de-la-Inflaci%C3%B3n-afecta-el-costo-de-las-primas-de-los-seguros 2023-09-12T17:33:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972679309581-The-Inflation-Reduction-Act-and-monthly-premiums 2024-05-07T19:31:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680083725--Puedo-inscribirme-en-la-cobertura-fuera-del-Per%C3%ADodo-de-Inscripci%C3%B3n-Abierta 2023-10-09T16:44:05Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680284173-Cobertura-dental-a-trav%C3%A9s-de-Virginia-s-Insurance-Marketplace 2023-09-12T17:32:50Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680388749-Cantidad-permitida 2023-09-12T17:32:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680490509-Ley-de-Cuidado-de-Salud-a-Bajo-Precio-ACA 2023-10-09T16:42:57Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680537101-Ingreso-Bruto-Ajustado-AGI 2023-04-27T18:01:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680597261-Documentos-requeridos-para-verificar-la-informaci%C3%B3n-incluida-en-su-solicitud 2024-04-04T15:22:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680812173-Virginia-s-Insurance-Marketplace-me-indica-que-debo-Comprobar-un-Evento-de-Vida-Qu%C3%A9-debo-hacer-ahora 2023-04-27T18:49:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972680920973-Virginia-s-Insurance-Marketplace-me-ha-evaluado-como-potencialmente-elegible-para-recibir-CoverVA-Asistencia-m%C3%A9dica-Eso-significa-que-puedo-inscribirme-en-CoverVA-Asistencia-m%C3%A9dica-D%C3%B3nde-me-inscribo 2023-10-05T16:57:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681067789--Qu%C3%A9-es-el-programa-Camino-a-Virginia-s-Insurance-Marketplace 2024-03-29T15:30:53Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681248013--C%C3%B3mo-creo-una-cuenta-de-Virginia-s-Insurance-Marketplace 2023-09-12T17:32:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681317517-Evento-de-Vida-Calificado-QLE 2023-09-12T17:31:56Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681393933--Qu%C3%A9-documentos-debo-enviar-para-resolver-un-problema-de-Correspondencia-de-Datos 2024-03-29T15:36:12Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681462157--Cu%C3%A1les-son-las-Fechas-de-Vigencia-de-la-cobertura 2023-09-12T17:31:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681516685-Mi-prima-de-seguro-mensual-ha-aumentado-debido-a-un-cambio-en-la-cantidad-de-subsidios-Federales-que-recibo-Cr%C3%A9ditos-Fiscales-Anticipados-para-Primas-o-APTC-Por-qu%C3%A9-se-modificaron-o-eliminaron-mis-subsidios 2023-10-05T16:53:47Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972681567117-Cr%C3%A9dito-Fiscal-Anticipado-para-Primas-APTC 2023-09-12T17:31:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972682129805-Coverage-Effective-Date 2024-10-30T17:14:37Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972682359693-What-if-I-received-a-larger-amount-of-tax-credits-than-I-should-have-but-I-can-t-pay-it-back 2025-10-28T17:27:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972691699725-Is-Financial-Assistance-Available-If-My-Job-Based-Health-Insurance-is-Unaffordable 2025-10-28T17:37:05Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972692190733-How-to-reconcile-your-premium-tax-credit 2025-10-28T17:29:30Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972692435853-Changing-coverage-outside-of-the-Open-Enrollment-Period 2025-10-28T19:55:11Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972692674573-When-is-Proof-of-Coverage-Required-for-an-Special-Enrollment-Period 2025-10-28T17:52:45Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972693001741-How-can-I-request-physical-copies-of-my-insurance-cards 2024-03-14T15:15:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972693551245-Soy-un-inmigrante-legalmente-presente-que-a%C3%BAn-califico-para-recibir-Asistencia-M%C3%A9dica-Hay-alguna-manera-de-inscribirme-en-Virginia-s-Insurance-Marketplace-durante-el-Per%C3%ADodo-de-Inscripci%C3%B3n-Especial 2023-10-09T16:53:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972693594893-Mi-hijo-y-yo-emigramos-a-Estados-Unidos-hace-cuatro-a%C3%B1os-y-tenemos-un-estatus-de-persona-legalmente-presente-Cu%C3%A1les-son-nuestras-opciones-de-cobertura 2024-03-29T15:24:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972693738381-M%C3%A1s-informaci%C3%B3n-para-familias-inmigrantes 2023-10-09T16:48:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972693964557--Cu%C3%A1ndo-entra-en-vigor-la-cobertura 2023-09-12T17:33:35Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972694031117-Estatus-migratorio-yVirginia-s-Insurance-Marketplace 2023-09-12T17:33:29Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972694109837-Si-soy-un-trabajador-migrante-en-Virginia-califico-para-recibir-una-cobertura-a-trav%C3%A9s-de-Virginia-s-Insurance-Marketplace 2023-09-12T17:40:44Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972694245901--De-qu%C3%A9-manera-se-relaciona-la-Ley-de-Reducci%C3%B3n-de-la-Inflaci%C3%B3n-IRA-con-el-Plan-de-Rescate-Estadounidense 2023-09-12T17:33:17Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972694355469--Qu%C3%A9-es-la-Ley-de-Reducci%C3%B3n-de-la-Inflaci%C3%B3n-IRA-y-c%C3%B3mo-afecta-el-costo-de-la-prima-de-mi-seguro 2023-04-27T15:55:56Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972694411789-How-does-the-Inflation-Reduction-Act-IRA-relate-to-the-American-Rescue-Plan 2024-03-14T15:15:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972695206925-Documentos-para-confirmar-los-ingresos-familiares 2023-09-12T17:40:36Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972695334157-Env%C3%ADo-de-Documentos-para-Confirmar-un-Evento-de-Vida-Calificado 2023-09-12T17:40:30Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972695404813-Cont%C3%A1ctenos 2023-09-12T17:44:15Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972695507597-Asistente-y-Agente-certificados-de-Seguro-M%C3%A9dico-Productores 2023-09-12T17:44:22Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972695880589-Proveedor-Fuera-de-la-Red 2023-04-27T18:41:12Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972695959309-C%C3%B3mo-calcular-su-ingreso-esperado 2023-04-27T18:45:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972696263437--Qu%C3%A9-se-considera-cobertura-asequible-a-trav%C3%A9s-de-un-empleador 2023-09-12T17:32:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972696388365--C%C3%B3mo-afecta-el-Plan-de-Rescate-Estadounidense-el-costo-de-un-seguro-m%C3%A9dico 2023-10-05T16:57:06Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972696444685--Qu%C3%A9-es-el-Per%C3%ADodo-de-Oportunidad-Razonable 2023-04-27T20:18:06Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972696931213--C%C3%B3mo-puedo-solicitar-copias-f%C3%ADsicas-de-mis-tarjetas-de-seguro 2023-04-27T19:50:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972696998157-Pago-de-contrato-temporal-de-seguro 2023-09-12T17:31:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972697053965--Qu%C3%A9-debo-incluir-como-ingreso 2023-10-05T16:53:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972697120397--C%C3%B3mo-puedo-cancelar-mi-plan-a-trav%C3%A9s-de-Virginia-s-Insurance-Marketplace 2023-10-05T16:52:58Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972697310093-Affordable-Coverage 2024-05-07T19:29:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972697522317-My-monthly-premium-has-increased-Why-was-my-financial-assistance-changed-or-removed 2024-05-01T14:29:08Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972698287245-Making-your-first-and-monthly-premium-payments 2025-10-28T12:43:47Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972698553741-How-to-take-action-if-you-received-a-notice-stating-a-living-person-is-deceased 2025-10-29T14:57:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972699285389-Go-Paperless 2024-04-30T18:37:36Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972699662477-Binder-Payment 2024-10-30T16:52:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972699713037-Complete-your-enrollment-pay-your-first-premium 2024-05-01T14:20:53Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972699864461-What-is-the-No-Surprises-Act 2024-03-14T15:13:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972700795021-Reporting-the-death-of-a-family-member 2025-10-29T15:01:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972703056269-Terminating-your-coverage-Are-premiums-refunded-after-my-policy-is-terminated-within-10-days-of-the-coverage-start-date 2024-10-29T17:26:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972703189645-Canceling-terminating-my-health-or-dental-plan 2025-10-29T14:49:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972704949133-Adjusting-advance-premium-tax-credits-that-are-applied-to-monthly-premiums 2024-05-07T19:24:07Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972705921549-My-child-is-enrolled-in-FAMIS-can-I-remove-them-from-FAMIS-and-add-them-to-my-Virginia-Insurance-Marketplace-coverage 2025-10-28T14:55:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972735239053-What-is-a-10-Day-Free-Look-Period 2024-03-14T15:11:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972736107405-How-is-Virginia-s-Insurance-Marketplace-Funded 2025-10-29T14:14:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972736185357-I-am-currently-enrolled-in-an-off-exchange-plan-and-have-already-paid-towards-my-deductible-and-out-of-pocket-maximum-if-I-switch-to-a-Virginia-s-Insurance-Marketplace-plan-will-the-payments-I-have-already-made-count-towards-my-new-plan 2024-03-14T15:11:31Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972738837261-Are-Virginia-s-Insurance-Marketplace-customers-still-responsible-for-taking-affordable-coverage-when-it-comes-to-job-based-coverage 2024-03-14T15:11:11Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972740328973-Enrolling-in-a-Virginia-s-Insurance-Marketplace-plan-with-a-Visa 2025-06-24T14:14:51Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972743593101-Claiming-Monthly-Premium-Reductions-on-my-taxes 2025-10-28T15:50:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972745366413-Confirming-a-Life-Event 2024-05-01T18:48:23Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972746927757-What-if-you-don-t-have-health-insurance-or-you-recently-lost-coverage 2024-03-14T15:10:23Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972747024141-Paying-for-the-COVID-19-Vaccine 2024-03-14T15:10:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972747103885-Not-sure-what-your-Virginia-s-Insurance-Marketplacee-insurance-covers-in-regards-to-COVID-19 2024-03-14T15:10:11Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972747458573-Coverage-for-pre-existing-conditions 2024-10-28T14:35:29Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972747565325-I-am-an-agent-and-I-registered-as-an-Assister-on-Virginia-s-Insurance-Marketplace-now-I-cannot-access-my-account 2024-06-04T16:00:51Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972747637133-How-do-I-change-the-number-associated-with-my-Duo-Security-MFA-account 2024-06-04T16:02:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972748544525-What-is-the-Minimum-value-standard-for-job-based-coverage 2024-03-14T15:09:56Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972748673549-What-should-I-include-in-the-income-I-report-on-my-Virginia-s-Insurance-Marketplace-application 2024-03-14T15:19:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972748746253-What-is-the-difference-between-a-HMO-PPO-and-EPO-health-plan 2024-03-14T15:09:29Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972748852621-Submitting-documents-to-confirm-a-Qualifying-Life-Event-QLE 2024-10-28T18:40:55Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972749762957-Changes-in-eligibility-Select-a-plan-with-Virginia-s-Insurance-Marketplace-or-file-an-appeal 2024-10-28T18:23:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972783387789-I-am-not-eligible-for-Medicaid-and-was-transferred-to-Virginia-s-Insurance-Marketplace-What-does-that-mean 2024-10-28T18:12:37Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972783443341-Submitting-additional-documents-to-Medicaid-for-enrollment 2024-10-28T18:11:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972783514637-Does-Virginia-s-Insurance-Marketplace-transfer-my-application-to-FAMIS-if-my-child-is-eligible 2024-05-07T20:04:25Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972783635725-Do-I-Complete-another-application-through-CoverVA-to-receive-Medicaid-if-Virginia-s-Insurance-Marketplace-says-I-am-eligible-for-medical-assistance 2024-10-28T17:47:12Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972783966989-I-am-not-sure-if-I-qualify-for-Medicaid-or-for-financial-assistance-through-the-new-state-marketplace-What-should-I-do 2026-02-09T14:00:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972784089229-Virginia-s-Insurance-Marketplace-vs-Healthcare-gov 2025-10-28T13:38:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972784737165-Options-for-Insurance-Claim-Denials 2024-05-07T19:48:58Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972784844941-How-to-correct-an-Agency-Profile 2024-10-29T18:03:38Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972791021453-Changing-from-Virginia-s-Insurance-Marketplace-to-Medicare 2025-10-28T14:12:17Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972791064461-Coverage-Options-for-Reproductive-Healthcare 2024-10-29T17:29:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972791228173-The-Family-Access-to-Medical-Security-Plan-FAMIS 2026-02-09T14:03:50Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972791510157-What-is-Virginia-s-Insurance-Marketplace 2024-03-14T14:17:22Z 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https://help.marketplace.virginia.gov/hc/en-us/articles/11972797047309-Your-eligibility-notice 2024-03-14T15:04:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972797231629-Why-does-my-out-of-pocket-premium-look-different 2025-10-28T14:47:23Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972797645837-How-to-create-a-Virginia-s-Insurance-Marketplace-account 2024-03-14T14:18:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798223373-Selecting-a-catastrophic-plan-on-Virginia-s-Insurance-Marketplace 2024-10-28T18:35:37Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798278797-What-does-Non-ESI-Minimum-Essential-Coverage-mean-mean 2024-10-29T16:31:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798574349-If-I-ve-Been-Found-Potentially-Eligible-for-Medicaid-Do-I-Need-to-Enroll 2025-10-29T13:39:59Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798706573-I-earn-a-little-too-much-to-qualify-for-Medicaid-and-I-don-t-have-health-coverage-through-my-job-What-are-my-options 2025-10-29T14:35:35Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798752141-What-are-my-coverage-options-if-my-child-and-I-moved-to-the-U-S 2024-10-28T18:31:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798822157-Losing-job-based-coverage 2025-10-28T12:31:24Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972798897293-Enrolling-My-Newborn-in-a-Marketplace-Plan 2025-10-28T19:52:59Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972799020685-Transitioning-from-Healthcare-gov-to-Virginia-s-Insurance-Marketplace 2025-10-28T15:48:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972799111821-Sign-up-for-coverage-on-Virginia-s-Insurance-Marketplace 2024-05-01T14:54:01Z 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https://help.marketplace.virginia.gov/hc/en-us/articles/11972826229773-Do-I-need-to-cancel-my-Virginia-s-Insurance-Marketplace-plan-if-I-started-receiving-Medicaid-or-FAMIS 2025-10-28T13:50:51Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972826293261-Medicaid-Family-Access-to-Medical-Insurance-Security-Plan-FAMIS 2024-03-14T14:49:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972826347277-Does-my-Medicaid-program-counts-as-minimum-essential-coverage 2024-03-14T14:49:08Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972826576397-In-school-What-is-a-student-health-plan-What-are-my-other-options 2024-03-14T14:48:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972826739981-How-to-estimate-your-expected-income 2024-03-14T14:48:29Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972826925581-Reporting-self-employment-income-to-Virginia-s-Insurance-Marketplace 2024-03-14T14:47:52Z 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https://help.marketplace.virginia.gov/hc/en-us/articles/11972828051725-Health-coverage-for-retirees 2024-03-14T14:46:58Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972828688013-How-am-I-protected-from-frivolous-cancellations-by-insurers 2024-03-14T14:45:58Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972828800781-Getting-Emergency-Care 2024-05-07T19:43:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972828861581-How-do-I-see-if-my-healthcare-provider-is-covered-by-my-insurance-plan 2025-10-29T14:24:07Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972828926989-Does-a-plan-through-Virginia-s-Insurance-Marketplace-cover-prescription-medications 2024-03-14T14:45:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972828989069-What-if-I-lose-job-based-health-insurance 2024-03-14T15:01:04Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972829161997-Documents-to-confirm-U-S-Citizenship 2025-10-29T13:30:36Z 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https://help.marketplace.virginia.gov/hc/en-us/articles/11972883382157-Employer-or-Union-Retiree-Plans 2024-10-30T16:52:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972883444877-Early-and-Periodic-Screening-Diagnostic-and-Treatment-Services-EPSDT 2024-10-30T16:52:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972883624461-Co-payment 2024-10-30T16:52:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972883690893-Co-insurance 2024-10-30T16:52:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972901053197-Out-of-Network-Provider 2024-03-14T14:38:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972901115021-Contact-Us 2025-10-29T14:39:04Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972902261645-Can-we-do-off-exchange-enrollments-on-Virginia-s-Insurance-Marketplace 2024-06-04T16:03:23Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972902442765-Will-Virginia-s-Insurance-Marketplace-have-direct-access-to-information-from-FAMIS-and-VA-State-Medicaid-for-verifications-or-will-we-still-need-to-obtain-that-info-from-the-customer 2024-06-04T16:03:27Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972902948109-Will-everyone-qualify-for-Virginia-s-Insurance-Marketplace 2025-10-28T12:26:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972903050253-Will-carriers-offer-all-Silver-plans-on-the-exchange-or-just-certain-Silver-plans 2024-06-04T16:03:31Z https://help.marketplace.virginia.gov/hc/en-us/articles/11972903322765-Will-the-new-site-allow-you-to-term-coverage-on-a-future-specific-date 2024-06-04T16:03:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/20811124209677-With-the-transition-to-Virginia-s-Insurance-Marketplace-am-I-still-protected-by-the-federal-No-Surprises-Act 2024-10-28T14:32:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/20900147807885-Individual-Coverage-Health-Reimbursement-Arrangements-ICHRA-and-Qualified-Small-Employer-Health-Reimbursement-Arrangements-QSEHRA 2025-10-29T14:46:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/21057391173261-How-to-Change-Plans-on-Behalf-of-a-Consumer 2024-08-22T19:54:08Z https://help.marketplace.virginia.gov/hc/en-us/articles/21057501436173-How-to-View-Agency-and-Agent-Delegations-as-an-Agency-Manager 2024-08-22T18:48:44Z https://help.marketplace.virginia.gov/hc/en-us/articles/21755540120461-Beneficios-de-salud-esenciales-EHB 2023-11-28T19:57:45Z https://help.marketplace.virginia.gov/hc/en-us/articles/21755583943053-Cobertura-de-salud-mental-y-abuso-de-sustancias 2023-11-28T19:58:57Z https://help.marketplace.virginia.gov/hc/en-us/articles/21755592312717-Afecciones-preexistentes 2023-11-28T20:00:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/21755747547789-Cobertura-dental-a-trav%C3%A9s-del-Mercado-de-Seguros-de-Virginia 2023-12-08T15:26:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/21794703100685-Agents-How-to-Add-a-New-Consumer 2024-08-22T19:54:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/21811879636237-Agents-How-to-Add-or-Remove-Members 2024-08-22T16:56:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/21812032840205-How-to-Add-a-New-Consumer-as-an-Agency-Manager 2024-10-30T16:56:50Z https://help.marketplace.virginia.gov/hc/en-us/articles/21923616603405-How-to-Enroll-Members-of-a-Household-in-Different-Plans 2024-11-20T19:24:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/22096574855821-How-to-Add-agents-confirm-certification-status-agent-next-steps-and-edit-agent-profile-as-an-Agency 2025-10-29T13:40:40Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797207509645-Do-you-receive-other-sources-of-income 2024-03-14T15:00:30Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797219226253-Do-you-receive-income-from-a-job 2024-03-14T15:00:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797279813645-Do-you-receive-VA-unemployment-benefits 2024-03-14T15:00:14Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797288813965-Do-you-receive-self-employment-income 2024-03-14T15:00:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797331925901-If-you-are-a-U-S-Citizen-U-S-National 2024-03-14T14:58:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797335241101-Do-you-need-to-verify-no-minimal-essential-job-based-coverage 2024-05-07T19:05:58Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797341844877-Do-you-need-to-verify-no-qualifying-health-coverage-through-Medicare 2024-05-07T19:04:56Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797390456333-No-qualifying-health-coverage-through-Veterans-Affairs 2024-03-14T15:00:12Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797402246541-Do-you-receive-Social-Security-disability-or-retirement-benefits 2024-03-14T15:00:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797416428685-Do-you-need-to-verify-non-incarceration 2024-05-07T19:04:46Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797420727053-Do-you-receive-rental-income 2024-03-14T15:00:07Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797485157005-If-you-are-a-battered-immigrant-non-citizen 2025-10-29T13:22:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797523117197-Do-you-need-to-verify-Social-Security-Number-SSN 2024-05-07T19:04:37Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797558518413-How-to-Verify-You-Don-t-Have-Qualifying-Health-Coverage 2025-10-29T13:20:07Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797560526477-Do-you-need-to-verify-no-qualifying-health-coverage-through-TRICARE 2024-05-07T19:04:27Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797582017677-No-qualifying-health-coverage-through-the-Peace-Corps 2024-03-14T15:00:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/24797587277325-Do-you-need-to-verify-state-residency 2024-05-07T19:04:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/25755838049805-How-to-Add-Agency-Admin-Staff-as-an-Agency-Manager 2024-10-30T16:57:08Z https://help.marketplace.virginia.gov/hc/en-us/articles/27285585758221-Is-an-SEP-available-if-employer-affordability-changes-outside-of-Open-Enrollment 2024-11-21T14:39:22Z https://help.marketplace.virginia.gov/hc/en-us/articles/27285647052557-Please-confirm-that-loss-of-coverage-must-be-involuntary-to-qualify-for-an-SEP 2024-11-21T14:39:50Z https://help.marketplace.virginia.gov/hc/en-us/articles/27285709592461-Does-Virginia-consider-pregnancy-a-Qualifying-Life-Event-for-a-Special-Enrollment-Period 2024-11-21T15:55:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/27285713884941-When-consumers-have-a-baby-what-date-does-coverage-begin 2024-11-21T14:42:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/27285762909581-For-consumers-that-need-to-combine-accounts-recently-married-will-they-be-able-to-apply-at-the-same-time-as-the-individual-accounts-are-open-Some-exchanges-require-you-to-do-it-the-month-after-terminating-the-individual-plan-and-try-to-get-retroactive 2024-11-21T14:52:08Z https://help.marketplace.virginia.gov/hc/en-us/articles/27286981457677-How-quick-is-the-turnaround-on-email-inquiries 2024-11-21T15:05:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/27286983965581-Is-there-a-specific-time-period-for-a-ticket-to-get-resolved 2024-11-21T15:05:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/27287008422029-If-an-Assister-creates-a-ticket-for-a-consumer-does-the-assister-receive-notice-when-the-ticket-is-resolved-or-does-only-the-consumer-receive-notice 2024-11-21T15:05:05Z https://help.marketplace.virginia.gov/hc/en-us/articles/27287017532301-Can-you-request-that-an-existing-ticket-be-reopened-if-it-is-indicated-as-resolved 2025-10-29T14:46:49Z https://help.marketplace.virginia.gov/hc/en-us/articles/27287028667405-Does-the-existence-of-tickets-mean-there-won-t-be-any-real-time-access-to-help 2024-11-21T15:03:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/27287034048141-Can-a-ticket-that-was-initiated-with-the-call-center-be-added-to-an-online-account 2024-11-21T15:02:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/27287105100941-Can-a-person-with-a-disability-under-the-age-of-65-enrolled-in-Medicare-parts-A-and-B-purchase-a-Qualified-Health-Plan 2024-11-21T15:02:11Z https://help.marketplace.virginia.gov/hc/en-us/articles/27287113316749-Will-uploading-a-copy-of-a-photo-ID-be-required-for-all-applications-or-only-when-unable-to-verify-an-applicant-s-ID-via-questions-or-Experian 2024-11-21T15:38:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/27638949446157-Does-the-Pay-Now-feature-allow-for-both-credit-cards-and-EFT-for-the-first-month-premium 2024-10-29T19:54:25Z https://help.marketplace.virginia.gov/hc/en-us/articles/27638974615821--PayNow-Payment-Options-Can-you-review-the-options-for-consumers-who-do-not-want-to-pay-now 2024-11-20T15:42:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639089926669-Will-Virginia-s-Insurance-Marketplace-accept-attestation-for-proof-of-income-if-documentation-is-not-available 2025-10-29T13:51:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639195448461-Will-the-client-be-emailed-or-mailed-the-Eligibility-Notice-Can-we-also-pull-the-Eligibility-notice-in-their-account 2024-11-21T15:38:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639303786765-Will-Medicaid-determinations-assessments-be-done-automatically-when-an-application-is-completed 2024-11-21T14:58:51Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639344931597-If-a-current-Medicaid-enrollee-recognized-that-their-monthly-income-will-exceed-138-FPL-before-they-are-redetermined-as-eligible-ineligible-during-Medicaid-Unwinding-are-they-obliged-to-report-that-change-in-income-prior-to-receiving-a-redetermination 2024-11-21T14:55:23Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639455046157-If-a-consumer-requested-regular-mail-and-not-email-at-the-Federal-site-will-they-still-receive-emails-from-Virginia-Exchange 2024-11-21T14:54:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639515668877-Can-a-consumer-unlink-their-account-from-the-agent-s-account 2024-11-21T14:54:25Z https://help.marketplace.virginia.gov/hc/en-us/articles/27639529693581-Will-consumers-have-the-same-amount-of-subsidy-as-the-Federal-Marketplace 2024-11-21T14:54:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641145753997-Will-consumers-be-able-to-window-shop-before-Open-Enrollment 2024-11-21T14:53:36Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641182394125-Are-the-estimates-provided-in-the-window-shopping-feature-accurate-based-on-the-information-being-put-in 2024-11-21T14:53:07Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641193557773-Is-there-a-window-shopping-function-that-does-not-require-a-client-account 2024-11-21T14:53:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641266877453-Can-consumers-enroll-over-the-phone 2024-11-21T15:38:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641312056717-What-language-support-will-consumers-have 2024-11-21T14:50:50Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641332506125-Is-the-translation-into-Spanish-done-by-Google-or-is-it-translated-separately 2024-11-21T14:50:35Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641354041101-Is-Language-preference-recorded-in-the-client-profiles 2024-11-21T14:50:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641467678221-How-can-consumers-review-applications-submitted-prior-to-Plan-Year-2024 2024-11-21T14:49:30Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641500991373-What-happens-if-consumers-take-more-than-five-prescriptions 2024-11-21T14:49:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641618135821-Can-verification-documents-be-submitted-by-mail 2024-11-21T14:48:39Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641684884877-If-we-are-part-of-a-CDO-do-we-need-to-register-or-create-our-own-account 2024-11-21T14:48:05Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641749178637-Are-assisters-listed-now-or-only-after-a-CDO-creates-an-account 2024-11-21T14:47:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641755741709-Once-assister-training-is-completed-would-you-explain-the-process-of-what-they-will-receive-to-be-able-to-move-forward 2024-11-21T14:47:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641779113741-What-are-the-steps-to-get-CAC-s-registered-for-the-Virginia-Marketplace-training 2024-11-21T14:47:13Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641817719693-What-do-you-enter-if-my-location-is-a-virtual-office 2024-11-21T14:47:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641838946189-What-happens-if-a-consumer-does-not-have-an-email 2024-11-21T14:46:46Z https://help.marketplace.virginia.gov/hc/en-us/articles/27641991153293-Will-we-know-which-carriers-will-be-in-our-local-area-before-open-enrollment 2024-11-21T14:46:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/27642054500749-How-can-Assisters-and-Agents-learn-about-Marketplace-platform-functions 2024-11-21T14:45:47Z https://help.marketplace.virginia.gov/hc/en-us/articles/27642084297869-Will-the-Virginia-Marketplace-require-multi-factor-authentication-MFA-to-log-in-If-so-what-are-the-options-for-consumers-who-do-not-have-texting-options-on-their-phone 2024-11-21T14:45:12Z https://help.marketplace.virginia.gov/hc/en-us/articles/27642110198157-Can-you-access-the-videos-if-you-do-not-have-an-account-set-up 2024-11-21T14:37:53Z https://help.marketplace.virginia.gov/hc/en-us/articles/27642117319309-Will-a-paper-application-for-Virginia-s-marketplace-be-available 2024-11-21T14:51:44Z https://help.marketplace.virginia.gov/hc/en-us/articles/28741574916493-What-are-the-Plan-Quality-Ratings-and-the-Enrollee-Experience-Survey 2025-10-22T13:22:14Z https://help.marketplace.virginia.gov/hc/en-us/articles/29100914269837-What-if-I-don-t-reconcile-my-tax-credits-APTC 2025-10-28T15:33:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/31454213846029-How-to-appeal-your-Virginia-s-Insurance-Marketplace-Eligibility 2026-02-02T17:04:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/31455451970829-I-am-unable-to-access-my-account-on-Virginia-s-Insurance-Marketplace-What-steps-should-I-tak 2024-10-29T17:56:33Z https://help.marketplace.virginia.gov/hc/en-us/articles/31455544337293-Can-the-agent-go-into-a-consumer-s-account-without-the-consumer-knowing-the-agent-is-doing-that 2024-10-29T17:56:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/31455577392013-I-m-getting-a-message-that-an-email-address-is-required-for-a-consumer-account-Is-it-required-If-not-how-do-we-bypass-it 2024-10-29T17:58:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/31455641641997-Shopping-comparing-plans-for-consumers-that-were-automatically-enrolled 2024-10-29T18:00:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/31455733785229-If-someone-becomes-eligible-for-Medicare-and-the-agent-assister-consumer-updates-the-application-mid-month-to-terminate-coverage-will-the-coverage-be-terminated-on-the-day-the-application-is-updated-or-will-coverage-continue-through-the-end-of-that-mo 2024-10-29T18:02:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456026767885-Agent-Next-steps-after-Virginia-s-Insurance-Marketplace-Training-has-been-completed 2024-10-29T18:09:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456358448141-How-to-become-a-Virginia-s-Insurance-Marketplace-Certified-Agent 2024-10-29T18:20:04Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456387926925-What-is-the-deadline-for-Agent-Certification-Training 2024-11-21T15:29:37Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456460008077-How-do-I-access-the-Virginia-s-Insurance-Marketplace-Agent-re-certification-training-for-Plan-Year-2025 2024-11-21T15:29:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456548867853-When-will-the-Special-Enrollment-Period-for-individuals-with-incomes-under-150-be-available 2024-11-21T15:55:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456628863501-Employer-Sponsored-Coverage 2024-11-21T15:54:45Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456716289165-In-the-case-of-birth-when-you-don-t-know-the-exact-date-how-can-you-be-assured-the-coverage-begins-on-the-birth-date 2024-11-21T15:54:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456778312333-Must-loss-of-coverage-be-involuntary-to-qualify-for-an-SEP 2024-11-21T15:53:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456828729741-Is-there-a-Special-Enrollment-Period-for-consumers-who-lose-dependent-status-on-their-parent-s-health-insurance-plan-prior-to-turning-26 2024-11-21T15:52:45Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456874237837-When-will-change-in-income-open-an-SEP-for-a-consumer 2024-11-21T15:52:13Z https://help.marketplace.virginia.gov/hc/en-us/articles/31456974491405-Advance-enrollment-Will-the-system-allow-enrollment-more-than-30-days-in-advance 2024-11-21T15:52:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457109808397-Consumers-selecting-health-plans-on-their-own-Is-a-consumer-that-has-been-recorded-in-an-Agent-or-Broker-s-Book-of-Business-constrained-from-selecting-and-enrolling-in-a-Health-Plan-on-their-own-using-the-Virginia-Insurance-Marketplace 2024-11-21T15:28:15Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457146770317-Does-agent-designation-continue-across-plan-years-if-no-change-is-made-or-is-re-designation-necessary-after-365-days 2024-11-21T15:28:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457152321165-Can-consumers-add-the-agent-NPN-national-producer-number-to-their-application-If-they-forget-to-do-so-is-there-a-way-to-add-it-later 2024-11-21T15:27:45Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457173719437-How-long-does-an-agent-have-to-respond-to-a-client-s-designation-request-They-may-be-out-on-appointments-when-the-email-comes-to-them 2024-11-21T15:27:18Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457202974093-If-the-consumer-does-not-select-the-agent-in-their-account-how-will-the-agent-be-able-to-get-their-agent-s-name-associated-with-the-client 2024-11-21T15:26:55Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457282319757-How-do-consumers-consent-to-agent-designation-Will-Virginia-utilize-the-federally-required-consent-that-is-required-by-CMS-form 2025-10-29T15:04:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457356725901-What-is-the-process-if-a-consumer-wants-or-needs-to-change-their-agent 2024-11-21T15:26:13Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457405300365-Cases-shared-by-two-agents-Can-both-be-attached-to-the-case 2024-11-21T15:25:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457451851405-I-work-in-an-office-with-another-agent-Is-there-any-way-for-us-to-send-each-other-our-active-customers-so-we-can-help-each-other 2024-11-21T15:25:30Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457486606989-Can-agents-sell-under-one-main-agent-of-record-or-do-they-need-to-sell-under-their-own-names 2024-11-21T15:25:00Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457494024717-Has-a-system-feature-been-created-that-allows-a-quote-to-be-sent-to-an-existing-or-new-potential-client-with-a-link-that-encodes-the-broker-s-NPN-from-the-broker-portal 2024-11-21T15:24:46Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457561462541-How-do-agency-admins-get-a-login 2024-11-21T15:24:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457637052813-Agent-and-administrator-roles-on-the-platform 2024-11-21T15:24:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457697142285-Is-it-possible-to-export-the-Agency-s-Book-of-Business-from-the-Agency-Portal 2024-11-21T15:23:51Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457762972045-Will-an-Agency-Admin-have-access-to-all-agent-s-tickets-within-their-agency 2024-11-21T15:23:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457845746189-What-is-the-process-to-be-sure-agents-are-connected-to-the-correct-Agency-site 2024-11-21T15:23:15Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457892885645-Will-the-admin-and-agent-be-able-to-log-in-at-the-same-time 2024-11-21T15:23:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/31457957898253-How-do-I-find-an-application-if-I-know-it-should-be-there 2024-11-21T15:22:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458023248013-Can-you-organize-your-BOB-in-different-ways-i-e-sort-alphabetically-by-last-name-DOB-SSN-Application-ID 2024-11-21T15:22:22Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458104901133-Currently-agents-can-filter-clients-by-who-owes-documents-who-has-paid-their-binder-payment-and-can-compare-up-to-5-10-plans-simultaneously-depending-on-the-platform-used-We-can-see-all-clients-in-a-list-view-who-fit-a-particular-criteria-without-havin 2024-11-21T15:21:45Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458110955661-Can-you-view-enrollment-history-by-carrier-vs-plan-type 2024-11-21T15:21:17Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458169528333-If-a-consumer-is-not-assigned-to-an-agent-s-book-of-business-will-they-be-assigned-to-another-agent 2024-11-21T15:21:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458225910797-When-we-download-the-BOB-will-it-include-the-carrier-s-name-plan-the-client-is-enrolled-in-premium-gross-APTC-and-net-premium-and-who-is-covered 2024-11-21T15:20:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458286224909-How-quickly-will-the-Agent-Self-Designation-happen-Once-the-consumer-confirms-the-designation-will-the-agent-have-access-to-their-account-that-day-or-is-there-a-time-delay-And-does-the-same-apply-when-a-Consumer-selects-an-agent 2024-11-21T15:20:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458318910989-If-a-consumer-selects-a-new-agent-will-the-current-agent-be-sent-a-notification-that-their-client-is-leaving-them 2024-11-21T15:19:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458392601613-How-will-Virginia-s-Insurance-Marketplace-ensure-that-agents-cannot-claim-consumers-who-do-not-belong-to-them 2024-11-21T15:19:22Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458412366861-How-can-I-update-my-information-in-the-portal-including-address-and-phone-number 2024-11-21T15:18:59Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458459249421-Does-the-consumer-consent-extend-to-the-agency-or-just-the-agent 2024-11-21T15:18:34Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458479065101-Once-we-set-up-an-Agent-and-they-receive-the-link-to-register-their-account-how-do-we-Resend-the-link-if-they-don-t-complete-that-process-in-the-24-hours 2024-11-21T15:17:41Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458521130253-Will-we-be-paid-directly-from-the-platform-if-we-assist-someone-in-enrollment 2024-11-21T15:17:06Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458556725517-What-is-the-process-to-remove-an-agent-that-is-no-longer-working-with-our-Agency-and-whose-book-of-business-has-been-transferred-to-a-different-agent 2024-11-21T15:17:23Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458596440205-If-an-agent-conducts-a-search-on-the-site-and-claims-it-is-understood-that-a-consumer-will-be-sent-an-email-to-accept-the-agent-If-the-consumer-does-nothing-does-that-mean-they-don-t-accept-the-agent-or-do-they-have-to-either-select-Accept-or-Deny 2024-11-21T15:16:47Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458645692685-We-have-agents-that-only-want-to-be-contacted-during-certain-hours-days-through-parameters-set-within-the-Agent-Connect-option-Is-there-a-way-to-remove-Agent-information-from-the-Find-Local-Assistance-search 2024-11-21T15:14:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458660676109-Are-Agents-required-to-include-information-on-their-website-about-where-to-file-complaints 2024-11-21T15:07:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458683435661-How-will-BOI-select-the-Benchmark-Plan 2024-11-21T15:46:56Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458687795725-Will-grandfathered-plans-those-that-were-in-place-before-the-ACA-was-signed-into-law-in-2010-be-allowed-to-continue 2024-11-21T15:46:36Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458759714189-Are-there-any-changes-in-the-dynamic-of-Virginia-being-a-Medicaid-determination-state 2024-11-21T15:46:20Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458776037389-Can-a-Virginia-certified-agent-sell-in-other-states-if-certified-by-the-FFM-as-well 2024-11-21T15:45:59Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458779786381-What-are-the-other-states-using-the-same-system-as-VAHBE 2024-11-21T15:45:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458786547981-Will-historical-data-for-prior-plan-years-PY23-and-before-still-be-available-through-HealthCare-gov-for-clients-who-need-to-access-old-documents 2024-11-21T15:44:55Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458834535821-Does-the-State-Exchange-site-function-better-with-a-specific-browser-i-e-Google-Edge 2024-11-21T15:44:39Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458863878029-Will-patients-have-the-same-amount-of-subsidy-as-the-Federal-Marketplace 2024-11-21T15:42:53Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458923739021-Will-VA-want-copies-of-our-E-O-policy-our-General-Liability-insurance-policy-or-our-Cyber-policy 2024-11-21T15:42:04Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458944706957-Will-the-VA-HBX-be-able-to-see-our-licenses-or-our-insurance-carrier-appointments 2024-11-21T15:42:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458982864653-Is-there-a-dedicated-agent-line-that-agents-can-call-for-assistance 2024-11-21T15:31:40Z https://help.marketplace.virginia.gov/hc/en-us/articles/31458988167309-Will-the-broker-support-representatives-at-the-support-call-center-see-the-same-screens-that-brokers-see 2024-11-21T15:31:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459007324813-Will-agents-who-are-attached-to-a-consumer-based-on-their-NPN-be-able-to-call-the-call-center-to-assist-our-clients-with-problems-with-their-account-or-will-the-consumer-need-to-call-the-call-center-and-authorize-us-to-assist-them-or-be-obligated-to-set 2024-11-21T15:31:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459090868621-Will-consumers-who-take-no-action-to-make-changes-to-their-account-be-auto-reenrolled-each-year 2024-11-21T15:37:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459094287245-Will-consumers-be-able-to-designate-an-authorized-representative-on-their-application-who-can-speak-on-their-behalf-Example-An-immigrant-parent-who-wants-an-adult-child-to-be-listed-as-an-authorized-representative-to-assist-them-with-their-account 2024-11-21T15:30:43Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459118258957-Is-the-VAHBE-application-available-24-hours-day 2024-11-21T15:37:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459141056397-Can-consumers-have-a-dental-plan-with-a-different-carrier-from-the-health-plan 2024-11-21T15:37:12Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459226979213-Can-the-agent-set-up-the-consumer-s-account-for-them-and-do-a-complete-enrollment 2024-11-21T15:36:49Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459230889741-How-can-agents-do-a-quick-quote-for-plans-prior-to-going-all-the-way-through-the-application 2024-11-21T15:36:35Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459248851725-Will-agents-be-able-to-see-all-aspects-of-a-consumer-s-application-if-they-are-designated-as-the-Agent-of-Record-including-partially-completed-applications-viewing-and-submitting-required-documents-for-DMIs-whether-initial-payment-was-made-etc 2024-11-21T15:36:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459276781197-Can-consumers-use-less-than-the-full-amount-of-the-APTC 2024-11-21T15:35:57Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459284506637-Submitting-application-for-families-with-mixed-eligibility-Can-agents-submit-a-single-application-for-families-with-mixed-eligibility-i-e-parents-who-are-qualified-for-APTC-and-children-who-are-qualified-for-FAMIS-Do-family-members-have-to-enroll 2024-11-21T15:35:40Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459326216077-How-will-the-exchange-communicate-with-enrolled-consumers-who-don-t-have-an-email 2024-11-21T15:35:25Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459386034445-Will-agents-be-able-to-see-correspondence-that-is-being-sent-to-their-clients-through-their-portal 2024-11-21T15:35:03Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459402714765-Is-there-a-location-where-we-can-see-the-communications-you-are-sending-to-the-consumers 2024-11-21T15:34:46Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459493613069-What-Are-Virginia-s-Rules-on-Agent-and-Broker-Consent-Requirements 2026-01-09T16:20:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459500687885-Who-will-handle-appeals 2024-11-21T15:34:30Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459565821069-Can-agents-help-a-new-consumer-without-having-them-need-to-send-a-designation-request 2024-11-21T15:33:48Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459574626061-Where-can-a-client-add-an-agent 2024-11-21T15:33:28Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459603992589-If-we-have-a-change-to-an-application-address-or-some-other-change-does-it-require-you-to-go-through-the-whole-application-again 2024-11-21T15:33:11Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459652782477-What-is-the-process-to-determine-if-someone-is-eligible-for-the-Marketplace-or-for-someone-who-is-eligible-for-group-coverage-but-the-premium-exceed-the-or-federal-affordability-standard 2024-11-21T15:32:46Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459697384077-Do-consumers-have-the-option-of-opting-out-of-Medicaid-especially-children-whose-parents-do-not-want-them-to-have-Medicaid 2024-11-21T15:32:29Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459740670349-Can-a-client-who-is-under-65-but-qualified-for-Medicare-due-to-a-disability-purchase-an-Exchange-policy-even-though-he-she-has-Medicare-parts-A-B 2024-11-21T15:32:16Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459745975053-For-consumers-that-need-to-combine-accounts-recently-married-will-they-be-able-to-apply-at-the-same-time-as-the-individual-accounts-are-open-Some-exchanges-require-you-to-do-it-the-month-after-terminating-the-individual-plan-and-try-to-get-retroactive 2024-11-21T15:32:02Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459829689741-How-do-we-see-the-ticket-responses 2024-11-21T15:57:05Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459904746253-Will-the-response-to-the-ticket-submitted-on-behalf-of-the-client-go-back-to-the-agent-submitting-ticket-to-the-consumer-or-both 2024-11-21T15:56:50Z https://help.marketplace.virginia.gov/hc/en-us/articles/31459929542157-Will-the-ticket-capability-also-be-in-the-Agency-Portal 2024-11-21T15:56:36Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460082626829-Will-DMIs-that-are-submitted-and-approved-show-the-approval-date 2024-11-21T15:40:42Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460118352397-If-the-documentation-is-not-accepted-how-will-the-consumer-agent-know-why-it-was-not-approved 2024-11-21T15:40:26Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460185696525-Will-agents-be-able-to-filter-our-consumers-to-see-who-has-DMIs-or-who-has-not-completed-their-binder-payment 2024-11-21T15:40:10Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460228327693-Will-agents-to-be-able-to-see-the-documents-that-have-been-uploaded-to-the-HBE-for-DMI-issues 2024-11-21T15:39:52Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460257346701-Attestation-letters-for-proof-of-income-Does-Virginia-s-Insurance-Marketplace-accept-attestation-letters-for-proof-of-income 2024-11-21T15:39:37Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460282835085-In-Healthcare-gov-all-brokers-are-listed-and-an-individual-can-look-for-a-broker-in-their-area-Help-on-Demand-Will-Virginia-have-the-same-feature 2024-11-21T15:50:01Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460336597645-Does-the-Agent-Connect-go-by-alphabetical-order-when-the-system-is-calling-available-agents 2024-11-21T15:49:40Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460347307533-Will-the-Virginia-Exchange-include-on-the-agent-find-the-number-of-years-an-agent-has-been-certified-on-the-exchange-include-the-FFM 2024-11-21T15:49:22Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460401210765-What-happens-if-an-agent-handles-the-entire-state-Is-there-a-way-to-be-on-a-different-statewide-list 2024-11-21T15:48:57Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460415405325-How-long-do-Agents-have-with-Help-on-Demand-to-answer-a-consumer-request-before-it-is-reassigned-to-another-agent 2024-11-21T15:48:39Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460431287181-With-the-federal-marketplace-Help-on-Demand-agents-receive-an-alert-via-text-and-email-alerting-them-when-a-consumer-request-assistance-Is-this-the-same-in-the-Virginia-s-Insurance-Marketplace-system 2024-11-21T15:48:19Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460495031949-Will-out-of-state-agents-be-included-in-the-Search-for-a-local-agent-or-Agent-Connect-features 2024-11-21T15:48:04Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460526741517-Will-VAHBE-consider-integration-with-other-Web-Brokers-in-the-future 2024-11-21T15:41:14Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460596900493-Where-do-Consumers-Find-their-1095-A-Forms 2025-10-29T13:45:09Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460616622477-Are-the-tax-credits-deducted-from-the-monthly-payment 2024-11-21T15:58:07Z https://help.marketplace.virginia.gov/hc/en-us/articles/31460643934989-Healthcare-gov-has-many-specific-procedures-for-setting-APTC-based-on-recent-applications-and-tax-filing-It-also-has-specific-policies-if-a-2023-plan-is-not-available-in-2024-Does-Virginia-s-Insurance-Marketplace-use-exactly-the-same-policies 2024-11-21T15:57:32Z https://help.marketplace.virginia.gov/hc/en-us/articles/31480394509709-How-to-Enroll-Members-of-a-Household-in-Different-Plans 2024-11-21T14:51:21Z https://help.marketplace.virginia.gov/hc/en-us/articles/31480539131917-How-to-Add-a-New-Consumer 2024-11-21T14:37:15Z https://help.marketplace.virginia.gov/hc/en-us/articles/31480643080589-I-cannot-verify-my-account-through-the-Duo-Security-MFA 2024-11-21T14:36:35Z 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