What documents should you submit to resolve a Data Matching Issue?

What documents should you submit to resolve a Data Matching Issue?  

Here you will find a complete list of documents that can help verify the information you provided in your application.  

NOTE: If you need additional assistance, please reach out to a Virginia's Insurance Marketplace Customer Service member at: 1-888-687-1501 or TTY: 711.  

What information do you need to verify?  (Scroll down to find the documents to match the category)

• Household Income  
• Immigration Status 
• Citizenship 
• Social Security Number (SSN)  
• No Minimal Essential Coverage 
• American Indian or Alaska Native Status 
• Other 
• How do I submit documents? 

Upload documents online.  

• Log in to your Virginia's Insurance Marketplace account on www.marketplace.virginia.gov by clicking on "Log in" at the top of the page.  
• Once you’re logged in, you will see an ‘upload documents’ link on your Dashboard.  Click this link and view any data matching issues (called “inconsistencies”) under the Application Verification tab and follow the steps on the page to upload documentation. 
• After you submit your documentation, Virginia's Insurance Marketplace will review and determine if the documentation provided is sufficient.  Please check back often for the latest updates to your account and any next steps required. 

OR  

Mail a copy of the documents to the address below.  

• Make sure to write your name and Application ID, which would be included in your eligibility notice, on all your documents. You should keep the original documents for your records. 
• Include the notice’s cover sheet with the barcode when mailing your documentation. 
• Send a copy of the documents to:  

Virginia's Insurance Marketplace

P.O. Box 428

Birmingham, AL 35201

Get Help 

Applications can sometimes seem confusing or complicated. We get it. If you need help filling out your application, or understanding which documents to submit, you can access help over the phone or in-person. There are many resources available for you to get the help you need: 

• To speak with a Customer Service Representative, call Virginia's Insurance Marketplace Customer Service at 1-888-687-1501 or TTY 711  
• To find an assister or broker ready to help you enroll in a health plan that is right for you, please visit or call 1-888-687-1501 or TTY 711.

Please see the following links on what documents you should submit:

• Do you receive income from a job?
• Do you receive self-employment income?
• Do you receive Social Security disability or retirement benefits?
• Do you receive VA unemployment benefits? 
• Do you receive rental income?
• Do you receive other sources of income?
• If you are an immigrant non-citizen or a non-immigrant visa holder…
• If you are a battered immigrant non-citizen
• If you are a U.S. Citizen/ U.S National
• Do you need to verify Social Security Number (SSN)
• Do you need to verify no minimal essential job-based coverage
• Do you need to verify no qualifying health coverage through Medicaid of FAMIS
• Do you need to verify no qualifying health coverage through Medicare?
• Do you need to verify no qualifying health coverage through TRICARE?
• No qualifying health coverage through Veterans Affairs 
• No qualifying health coverage through the Peace Corps 
• Do you need to verify American Indian or Alaska Native status?
• Do you need to verify state residency?
• Do you need to verify non-incarceration?