Articles in this section

• Are Agents required to include information on their website about where to file complaints?
• We have agents that only want to be contacted during certain hours/days through parameters set within the Agent Connect option. Is there a way to remove Agent information from the Find Local Assistance search?
• If an agent conducts a search on the site and "claims" it is understood that a consumer will be sent an email to accept the agent. If the consumer does nothing, does that mean they don't accept the agent, or do they have to either select Accept or Deny?
• Will we be paid directly from the platform if we assist someone in enrollment?
• What is the process to remove an agent that is no longer working with our Agency and whose book of business has been transferred to a different agent?
• Once we set up an Agent and they receive the link to register their account, how do we Resend the link if they don’t complete that process in the 24 hours?
• Does the consumer consent extend to the agency or just the agent?
• How can I update my information in the portal, including address and phone number?
• How will Virginia's Insurance Marketplace ensure that agents cannot claim consumers who do not belong to them?
• If a consumer selects a new agent, will the current agent be sent a notification that their client is leaving them?