Agents/Agency Managers
- Agency Manager – Adding Agency Admin
- Agency-Adding agents, confirming certification status, agent next steps, and editing agent profile
- How to Enroll Members of a Household in Different Plans
- Agents – How to Add or Remove Members
- Agents-How to Add a New Consumer
- How to View Agency and Agent Delegations as an Agency Manager
- How to Change Plans on Behalf of a Consumer
- Health Insurance Agent
- Agency Manager – How to Add a New Consumer
- How can you correct Agency setup if needed?
- I cannot verify my account through the Duo Security MFA.
- What is a Virginia's Insurance Marketplace Producer Agency account?
- How do I change the number associated with my Duo Security MFA account?
- I am an agent and I registered as an Assister on Virginia's Insurance Marketplace now I cannot access my account.
- What is the differences between an Agency Manager account and an Agent account?
- Should I create an agency/agency manager account or an agent account?
- Why doesn’t my client show up in my book of business anymore?
- Can only the agency manager see the information for all the agency customers, or can each agent see them all?
- Can we do off-exchange enrollments on Virginia's Insurance Marketplace?
- Will Virginia's Insurance Marketplace have direct access to information from FAMIS and VA State Medicaid for verifications or will we still need to obtain that info from the customer?
- What is the Reasonable Opportunity Period?
- Will carriers offer all Silver plans on the exchange, or just certain Silver plans?
- Do the 15th of the month cut-off rules still apply to effectuate coverage using a Special Enrollment Period?
- Will the new site allow you to term coverage on a future specific date?