Agents/Agency Managers
- How to Add agents, confirm certification status, agent next steps, and edit agent profile as and Agency
- Agents – How to Add or Remove Members
- Agents-How to Add a New Consumer
- How to View Agency and Agent Delegations as an Agency Manager
- How to Change Plans on Behalf of a Consumer
- How do I change the number associated with my Duo Security MFA account?
- I am an agent and I registered as an Assister on Virginia's Insurance Marketplace now I cannot access my account.
- Why doesn’t my client show up in my book of business anymore?
- Can only the agency manager see the information for all the agency customers, or can each agent see them all?
- Can we do off-exchange enrollments on Virginia's Insurance Marketplace?
- Will Virginia's Insurance Marketplace have direct access to information from FAMIS and VA State Medicaid for verifications or will we still need to obtain that info from the customer?
- Will carriers offer all Silver plans on the exchange, or just certain Silver plans?
- Will the new site allow you to term coverage on a future specific date?