Ticket Management
- Can a ticket that was initiated with the call center be added to an online account?
- Can you request that an existing ticket be reopened if it is indicated as resolved?
- Does the existence of tickets mean there won't be any real time access to help?
- If an Assister creates a ticket for a consumer, does the assister receive notice when the ticket is resolved, or does only the consumer receive notice?
- Is there a specific time period for a ticket to get resolved?
- How quick is the turnaround on email inquiries?